[update-1] We have been working all day with the software vendor and our hosting provider on the major outage we experienced overnight (four separate individuals have been on our case). Unfortunately, what we have encountered is still undergoing investigation. While the good news is that all data is safe and backed up, we are still not sure if it's a hardware issue or if it is code-related/possible corruption issue.

Testing continues as we work to diagnose the issue. I am committed in investing in whatever the best solution is to resolve this, even if it means a full server replacement should it come down to a hardware problem. Whatever it takes to solve this problem, and my goal is to not only have the issue resolved but find a way to improve performance further (so that it's worth the collective wait).

This is all going to take some time, so I ask for your continued patience. Especially if new hardware is required and needs to be ordered. I can’t project how soon we will be able to restore forum services other than stating our goal is to have services restored as soon as we can. Most likely we may require a few days to get this all resolved.

Regards.

John Kranz,

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Comment by Christian A. Strasser on July 31, 2017 at 8:48pm

Thanks for all your effort this past week+ John.  I can imagine that it was very stressful.  I hope you get to take a vacation!

Comment by John Kranz on July 27, 2017 at 11:13pm

The new platform structure will have to be somewhat different as it will be supporting threaded discussions. I'll be spending considerable time on the design over the coming weeks once I settle upon a vendor. In the meantime, we're working to get our current Forum back online. Hopefully soon!

Comment by Christian A. Strasser on July 27, 2017 at 9:03pm

What's the issue with converting the old forum to a new format?

Is everyone going to have to create user IDs again and start from scratch?  Are you going to flesh out the existing structure into the new platform?

Comment by Kevin Caldwell on July 26, 2017 at 8:57pm

Thanks for the updates, John. Hopefully things will be back up this weekend, but I also look forward to seeing what you come up with for the new forums.

Comment by Dana Mongoven on July 25, 2017 at 9:53am

Sorry for breaking the forum: Kranz warned me that the combo of a DTP, Perry Moore, and a modern Africa battle AAR is too much for the system.

Comment by Christian A. Strasser on July 24, 2017 at 8:42pm

Thanks for the update, John!  I'm suffering a little bit of withdrawal...

Comment by Jason Young on July 24, 2017 at 4:21pm

Thanks for your efforts!!

Comment by John Kranz on July 24, 2017 at 3:59pm

Yes, perhaps the only silver lining here is that most folks are at WBC so they aren't looking to visit the forum over the next few days. We are still waiting for the database rebuild process to complete and keeping our fingers crossed this will resolve the issue ultimately. I'll keep posting updates for everyone on our newsdesk.

Comment by Jim Werbaneth on July 23, 2017 at 9:06am

I blame North Korea.

Comment by Kevin Nikolai Payne on July 22, 2017 at 9:18pm

I swear it wasn't me, shocking as my return from the dead may be. :)

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